Terms of Business

Delivery Information

We aim to dispatch orders within 2 working days, excluding orders containing bespoke or fragile items, and items subject to availability. Orders are dispatched using a 24-hour courier service (excludes weekends, Bank Holidays and some Scottish postcodes). Courier tracking information will be emailed on the day of dispatch. If you have not received an email, please check your spam folder.

We can never guarantee next day delivery, as couriers occasionally misroute parcels, items may be out of stock or we may be exceptionally busy. If your order is urgent, please let us know and we will try our best to accommodate your needs.

Returns

At Blooming florals, we want you to be happy with your order, so if something is not to your taste or not what you expected you are able to return it to our Melton Mowbray base, excluding bespoke and custom orders.

Please notify us if you wish to return an unwanted item within 7 days of receipt of delivery. Goods must be returned, unused and in their original packaging. Returns of a value more than £750 + VAT, will incur a 25% restocking fee.

We will not refund the delivery charge or cost of return.

Please ensure you have adequate insurance if returning fragile or glass items, as we will not refund any items received damaged.

When you notify us that you wish to make a return, you then have 7 days to send out the items.

Returns will not be accepted without prior agreement with Blooming florals.